Privacy Policy

Privacy Policy

Effective Date: July 2026

Roux Equestrian is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, contact us, purchase products or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Postal or delivery address

• Billing information

• Details relating to your horse or booking

• Any other information you choose to provide when contacting us

We may also collect non-identifiable information such as:

• IP address

• Browser type

• Device information

• Website usage statistics

• Cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Process bookings and online orders

• Provide our equestrian services

• Arrange delivery of products

• Communicate about appointments, coaching, clinics and purchases

• Issue invoices and maintain business records

• Improve our website and customer experience

• Meet legal and regulatory obligations

We will only use your personal information for the purpose for which it was collected or as otherwise permitted by law.

3. Sharing Your Information

We respect your privacy and do not sell, rent or trade your personal information.

Your information may be shared with trusted third-party service providers where reasonably necessary to operate our business, including:

• GoDaddy for website hosting and website services

• Stripe for secure online payment processing

• Xero for invoicing, accounting and payment records

• Delivery and freight providers

• Professional advisers where required

• Government or regulatory authorities where required by law

These providers only receive the information necessary to perform their services on our behalf and are expected to handle your information securely.

4. Online Payments & Invoicing

Payments made through our website are processed securely by Stripe. Roux Equestrian does not store your credit card or payment details.

Invoices may be issued using Xero, which securely stores relevant customer information, including names, contact details, invoice history and payment records, for accounting and business administration purposes.

Please refer to the privacy policies of these third-party providers for further information about how they manage personal information.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember your preferences and analyse website traffic.

You can disable cookies through your web browser settings; however, some parts of the website may not function as intended.

6. Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we strive to use commercially reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Access to Your Information

You may request access to the personal information we hold about you or ask us to correct any inaccurate or out-of-date information.

To make a request, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Roux Equestrian is not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

10. Australian Privacy Principles

Roux Equestrian is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

11. Your Consent

By using this website, submitting an enquiry, making a booking or purchasing a product, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Roux Equestrian
Email: info@rouxequestrian.com